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Service Content

We have a professional R&D team that can provide customized solutions and comprehensive service guarantees.
  • Core Tech R&D
  • Customized solutions
  • Comprehensive support services

Core Tech R&D

Focusing on environmentally friendly new material technologies, the company is deeply involved in the research and development of waterborne polyurethane products. Core R&D categories include self-matting waterborne polyurethane, high-solids waterborne polyurethane, and waterborne polyurethane dispersions. The company also produces waterborne latent curing agents and polyurethane rheology modifiers. Furthermore, it collaborates extensively with the water-based polymer materials research team at Anhui University, leveraging industry-academia-research collaborative innovation to continuously optimize product performance.

Customized solutions

We offer customized services to meet the needs of customers in different application scenarios, such as products adapted for metal and plastic water-based adhesives, textile coatings, and water-based inks, supporting rapid sampling and helping customers solve specific technical challenges. In addition, we provide customized technical solutions for customers in the chemical, energy, and environmental protection industries.

Comprehensive support services

As the original manufacturer, we possess rapid delivery capabilities and efficient logistics, ensuring timely completion of customer projects and preventing delays in product use. We also offer professional after-sales consultation, promptly answering questions regarding product selection, usage methods, and other related matters. Furthermore, leveraging our expertise, we provide technical support for any issues customers encounter during product application.

Service Process

We have a detailed service process to ensure smooth cooperation.
  • 01.

    Demand matching

    1. Customers submit their needs (product type, purpose, metrics) through the official website, 1688 customer service, or account managers.

    2. The technical team quickly assesses compatibility and provides initial feedback.
  • 02.

    Protocol and Samples (Standard samples ≤ 7 days)

    1. Standardized Products: Directly provide in-stock items, quotations, and quality inspection reports.

    2. Customized Products: Develop customized solutions, produce trial samples, and confirm compliance.
  • 03.

    Contracts and Delivery

    1. Sign a contract (clearly specifying specifications, delivery date, and payment method)

    2. In-stock items will be shipped within 48 hours; customized products will be produced according to the agreed-upon schedule.

    3. Professional logistics and delivery, with real-time tracking of logistics information.
  • 04.

    After-sales service and ongoing support

    1. 24/7 customer service to answer questions and rapid response to technical issues.

    2. Product usage guidance and on-site training (if needed).

    3. Regular updates on technical developments and long-term technical support.